Effective: June 26, 2026
Elevate Mental Health PLLC (“Elevate,” “we,” “our,” or “us”) is a licensed psychiatric practice based in Georgetown, Texas, providing in-person and telehealth psychiatric and medication-management services to Texas residents. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website at elevatementalhealthclinic.com or interact with our digital channels (forms, SMS, email, web chat, and AI-assisted scheduling tools).
This Privacy Policy covers website-level data. It is separate from our HIPAA Notice of Privacy Practices, which governs Protected Health Information (PHI) used in connection with treatment.
We collect the following categories of information:
We use the information we collect for the following purposes:
By providing your mobile phone number on a form, checking our SMS opt-in checkbox, or otherwise expressly opting in, you consent to receive SMS messages from ELEVATE MENTAL HEALTH PLLC related to appointment scheduling, appointment reminders, responses to your inquiries, and clinic communications.
SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Our website uses cookies, pixels, and similar technologies to recognize your browser or device and collect information about your visit. Specifically:
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
We use AI-assisted scheduling and conversation tools (our assistant is named “Ava”) to help respond to appointment requests, schedule visits, answer general questions about the practice, and follow up after appointments. Conversations of a clinical or distress nature are escalated to our human staff in real time.
You may request a human staff member at any time by replying “speak to a person” or “real person” in any message, or by calling us directly at (512) 729-1800.
We share information only as needed to operate our services:
We do not sell personal information to third parties for monetary consideration.
As stated above, mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
No method of transmission over the internet or storage is completely secure; we cannot guarantee absolute security but we strive to use industry-standard protections.
You have the following rights regarding your information:
If you are a Texas resident, you also have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to confirm processing, appeal a denial, and request information about categories of data shared.
To exercise any of these rights, contact us at (512) 729-1800 or info@elevatementalhealthclinic.com. We will respond within the timeframes required by law.
We retain personal information for as long as needed to fulfill the purpose it was collected for and to meet legal, accounting, or reporting requirements. Medical records are retained per Texas Medical Board and federal HIPAA requirements (typically at least seven years from the date of the last visit, or longer for minors).
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. For pediatric patients, we collect intake information from a parent or guardian as part of clinical care, subject to our HIPAA Notice of Privacy Practices.
Our website may link to third-party websites (insurance carrier portals, the Tebra patient portal, Google Business Profile reviews, etc.). We are not responsible for the privacy practices of those third parties; please review their own privacy policies before providing information.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective” date. Material changes will be noted prominently. Your continued use of our website or services after an update constitutes acceptance of the revised Policy.
Elevate Mental Health PLLC
3613 Williams Dr, Ste 1004
Georgetown, TX 78628
Phone: (512) 817-0011 (Georgetown) | (512) 729-1800 (main)
Email: info@elevatementalhealthclinic.com
Effective date: June 26, 2026. Last updated: June 26, 2026.